Terms & Conditions

At Ausplant Mechanical Services Pty Ltd, we are committed to safeguarding the privacy and security of our customers' information. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information we obtain from individuals who interact with our products, services, and website.

Scope

This Privacy Policy applies to the collection, use, and protection of personal information obtained by Ausplant Mechanical Services Pty Ltd in the course of providing our products and services. It encompasses interactions with our website, mobile applications, and any other platforms or channels through which we collect data.

This policy governs the handling of personal information of customers, visitors, and other individuals who interact with Ausplant Mechanical Services Pty Ltd. It covers information collected through various means, including but not limited to:

Information provided directly by individuals (e.g., when creating an account, making a purchase, or contacting customer support)
Information collected automatically through the use of cookies, web beacons, and similar technologies
Information obtained from third-party sources, where permitted by law

Please note that this policy does not apply to third-party websites or services that may be accessed through links on our website or other platforms. We encourage you to review the privacy policies of those third parties to understand how they collect, use, and protect your information.

By accessing or using our website, products, or services, you agree to the terms outlined in this Privacy Policy

Types of Information Collected

At Ausplant Mechanical Services Pty Ltd, we collect various types of information to provide and improve our products and services. The types of information we may collect include, but are not limited to:

Personal Information: This may include your name, email address, postal address, phone number, and other contact details provided when you create an account, make a purchase, or interact with our customer support team.
Payment Information: When you make a purchase, we may collect payment information, such as credit card numbers or other financial details. Please note that we do not store payment card information ourselves; instead, it is securely processed by our trusted payment service providers.
Device and Usage Information: We may automatically collect information about your device and how you interact with our website or mobile applications. This may include your IP address, browser type, device identifiers, operating system details, and browsing behaviour.
Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to enhance your experience and collect information about your usage patterns. These technologies may track your interactions with our website, such as pages visited, links clicked, and other actions taken.
Location Information: With your consent, we may collect information about your geographic location through various means, such as GPS data or IP address, to provide location-based services or personalised content.
Social Media Information: If you choose to connect with us through social media platforms, we may collect information from your social media profiles in accordance with your privacy settings on those platforms.
Other Information: In addition to the types of information outlined above, Ausplant Mechanical Services Pty Ltd may also collect other data points that are relevant to our business operations and the services we provide. This may include, but is not limited to:
Communication Logs: We may maintain records of communications between you and [Company Name], such as emails, chat transcripts, or phone call recordings, to ensure quality customer service and assist with resolving inquiries or issues.
Feedback and Reviews: If you choose to provide feedback, reviews, or other user-generated content, we may collect and store this information to improve our products and services, as well as for marketing purposes, with your consent.
Preferences and Settings: We may collect information about your preferences and settings, such as language preferences, notification preferences, and account settings, to personalise your experience and tailor our communications to your preferences.
Aggregated or Anonymised Data: We may aggregate or anonymise certain types of data for statistical analysis, research, or other business purposes. Aggregated or anonymised data does not directly identify individuals and is used in a manner that is consistent with this Privacy Policy.
Surveys and Feedback: From time to time, we may conduct surveys or solicit feedback from users to gather insights into their experiences and preferences. Participation in such activities is voluntary, and the information collected may be used to improve our products and services.
Other Information Provided Voluntarily: You may choose to provide additional information voluntarily, such as demographic information, interests, or other details, which we may collect and use in accordance with this Privacy Policy.

Please note that while some of this "Other Information" may not directly identify you as an individual, we treat it with the same level of care and security as other types of personal information.

Purpose of Collection

At Ausplant Mechanical Services Pty Ltd, we collect and process personal information for specific purposes aimed at providing and improving our products and services, as well as enhancing your overall experience.

The primary purposes for which we collect customer information include:

Providing Products and Services: We collect personal information to fulfil orders, process transactions, and deliver products or services requested by our customers. This may include verifying identity, processing payments, and providing customer support.
Communications: We use personal information to communicate with our customers about their accounts, orders, and inquiries. This may include sending transactional emails, providing order updates, and responding to customer service requests.
Improving User Experience: We collect data to analyse usage patterns, preferences, and trends to improve the design, functionality, and performance of our products and services. This allows us to tailor our offerings to better meet the needs and preferences of our customers.
Personalisation: We may use personal information to personalise your experience with our products and services, such as providing customised content, recommendations, and advertisements based on your preferences and interests.
Marketing and Promotions: With your consent, we may use personal information to send you marketing communications, promotional offers, and newsletters about our products, services, and special promotions. You have the option to opt out of receiving such communications at any time.
Legal Compliance: We may collect and process personal information as necessary to comply with applicable laws, regulations, and legal obligations, including but not limited to tax and accounting requirements, fraud prevention, and law enforcement requests.
Security and Fraud Prevention: We collect and analyse data to detect and prevent fraud, unauthorised access, and other security incidents. This includes monitoring for suspicious activities, verifying identity, and protecting the integrity of our systems and data.
Research and Analytics: We may use aggregated or anonymised data for research, analysis, and statistical purposes to gain insights into market trends, customer behaviour, and product performance. This data is used in a manner that does not directly identify individuals.

By collecting personal information for these purposes, we aim to enhance your experience with our products and services while maintaining the highest standards of privacy and security.

Security Measures

At Ausplant Mechanical Services Pty Ltd, we take the security of your personal information seriously and have implemented comprehensive measures to safeguard it against unauthorised access, disclosure, alteration, or destruction. The following security measures are in place to protect your data:

Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) encryption, to encrypt data during transmission between your device and our servers. This helps prevent unauthorised interception of sensitive information, such as payment details or account credentials.
Secure Storage: Customer information is stored on secure servers with restricted access controls, housed in state-of-the-art data centres. These facilities are equipped with physical security measures, such as access controls, surveillance cameras, and intrusion detection systems, to protect against unauthorised access.
Access Controls: Access to customer information is restricted to authorised personnel on a need-to-know basis. We employ role-based access controls and strong authentication mechanisms to ensure that only employees with legitimate business purposes can access sensitive data.
Regular Audits and Monitoring: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and infrastructure. Additionally, we employ automated monitoring tools to detect and respond to security incidents in real-time.
Employee Training: All employees undergo comprehensive training on data privacy and security best practices to ensure they understand their responsibilities in protecting customer information. This includes training on how to identify and respond to security threats, as well as the importance of safeguarding sensitive data.
Data Minimisation: We adhere to the principle of data minimisation, collecting only the information necessary to fulfil our business purposes. We regularly review our data collection practices to ensure that we are not collecting more information than is required and that data is retained only for as long as necessary.
Third-Party Security: We carefully vet and select third-party service providers who may have access to customer information on our behalf. These providers are contractually obligated to adhere to strict security and confidentiality requirements, and we regularly monitor their compliance to ensure the protection of your data.
Incident Response Plan: In the event of a security breach or data incident, we have established an incident response plan to promptly assess and mitigate the impact of the incident. This includes notifying affected individuals and regulatory authorities as required by law.

By implementing these security measures, we strive to maintain the integrity, confidentiality, and availability of your personal information, ensuring that it is protected from unauthorised access or misuse.

Data Retention

At Ausplant Mechanical Services Pty Ltd, we retain customer information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. The following principles govern our data retention practices:

Retention Period: The retention periods for different types of customer information may vary depending on the nature of the data and the purposes for which it was collected. We retain personal information for as long as necessary to provide our products and services, fulfil contractual obligations, and meet legal requirements.
Criteria for Retention: We consider various factors when determining the appropriate retention period for customer information, including the sensitivity of the data, the purposes for which it was collected, and any legal or regulatory requirements. We regularly review our data retention practices to ensure that we are not retaining information for longer than necessary.
Account Deactivation: If you choose to deactivate your account with Ausplant Mechanical Services Pty Ltd, we will retain your personal information for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we will securely delete or anonymise your data in accordance with our data retention policies.
Data Minimisation: We adhere to the principle of data minimisation, collecting only the information necessary to fulfil our business purposes. Where possible, we anonymise or pseudonyms personal information to reduce the risk of identification and to facilitate data retention in accordance with our policies.
Exceptions: In certain circumstances, we may retain customer information for longer periods if required by law, legal process, or regulatory investigation. Additionally, we may retain data for backup, archival, or audit purposes, provided that appropriate safeguards are in place to protect the integrity and confidentiality of the information.
Data Disposal: When customer information is no longer needed for its intended purposes and retention periods have expired, we take steps to securely dispose of or anonymise the data to prevent unauthorised access or misuse. This may include permanent deletion from our systems or irreversible anonymisation to render the data non-identifiable.
Third-Party Disclosures: If you share customer information with third parties (e.g., service providers, business partners), disclose this practice and explain how you ensure the security of data shared with them.